Shipping & Returns

 

Order Confirmation

An order confirmation will be send once you place an order.
Your order will be dispatched within 2 working days of placing it. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. The carrier and tracking info for your parcel will be included in the e-mail.

UK

Free shipping on all UK order over £300. Standard UK shipping is £5.00.
Estimated delivery time is 2-3 working days.

EU

Shipping within the European Union is £15 Estimated delivery time is 3-5 working days.

Norway and Switzerland

Norway and Switzerland is £20
Estimated delivery time is 3-5 working days.

USA and Canada/ International

USA and Canada shipping is £20.
All rest of the world shipping is £30. Estimated delivery time is 5-7 working days.

*Please note that delivery times are provided as guidelines and can be subject to change due to delays caused by payment authorisation or stock availability. 

Pre-order delivery times

Delivery times for pre-orders are stated on the product page in description section.

Custom Duties

Please note all incurring import duties and taxes that could be charged when parcel reaches your country of destination are not included in the shipping cost .The local authorities will hold your order until you have paid the charges.The order will be delivered to you once you have paid the taxes. 

Refunds/Returns

If you’re not happy with your purchased product, we’re happy to offer you a return within14 days from the day you receive the order.

Please e-mail us at info@irinagusakova.com with your order number to notify before you sent back the item. We can’t process your return unless you notify us first.
All returned items must be unworn and in the same condition as you received them. An item must be returned in the original packaging and with all the tags attached and enclosed documentation.Worn or damaged items will not be accepted. 

We strongly recommend you use a secure tracking service for your return so it can traced. We won’t refund any missing items or items that are damaged during transit.
International customs duties and sales taxes are NOT refunded. 

After receiving your return and inspecting it, we will send you an e-mail to notify that your returned item has been received. Once approved, a full refund will be issued to your original method of payment. Original delivery charge cannot be refunded. Delivery charges are only refundable in the case of goods being faulty and a refund is made. 

We aim to refund you as soon as we receive the item but it can take up to 30 working days for the refund to be processed.
Alternatively, if preferred, we will exchange the item. 

Exchanges

Purchased items are exchangeable into a different size and colour (if applicable). All exchanges are based on stock availability.
If you’d like to exchange an item for an alternative style, please return your order and make a new purchase in our store. 

Once you have returned an item for exchange, you’ll be responsible for paying shipping fees and all additional import duties for the exchanged item.